If goods are delivered damaged, please advise within 7 days of delivery.
Lamplec are happy to offer a 7 day money back guarantee. This commences on the day you receive your delivery. If you wish to make a return under this option, you must firstly contact us via phone or email. The items must be completely unused and in their original packaging.
Please ensure goods are returned with original paperwork and also enclose a contact phone number should we need to contact you regarding the refund. You may return the items to our trade counter or return them via a carrier / post office. It is the responsibility of the customer to meet the postal charges on these returns.
Please notify us if you have a faulty product. We can arrange collection of these goods or refund your postal costs if you return them to us. We can then arrange for a replacement to be sent out depending on manufacturer warranties.
The above returns policy does not apply to Triton or Galaxy showers.
If you have a faulty shower please contact us for details of their help lines, they will then send an engineer to site to resolve the problem or issue a replacement.
Lamplec stock and supply goods that are from reputable sources, should you have a problem with an item please refer to manufacturers warranty procedures. It is the responsibility of the customer to fill in extended warranty forms enclosed with goods and these warranty claims should be dealt with directly by the manufacturer.
It is extremely important to register the extended warranties online with the manufacturers for example some downlights and lamps will only have a one year guarantee if these extended warranty forms are not completed at time of purchase.
Please note: Lamplec offers a 12 month guarantee on all goods, any further guarantee or warranty is direct with the manufacturer.